craigslist > contact form
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technical support
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I'm having trouble responding to craigslist posts
- "default email client is not installed" error? Learn more.
- step by step guide for responding to CL posts via email.
- about CL email (e.g. abcde-1234567890@sale.craigslist.org)
- reply button not working? Learn more.
didn't answer your question? Contact us.
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I need help with posting, editing, or deleting
- how to submit a post
- how to edit or delete your post
- how to repost or renew your post
- HTML not working? Learn more.
didn't answer your question? Contact us.
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I'm having trouble uploading images with my post
- how to add images to a craigslist post
- it may be helpful to reduce the size of your images prior to uploading them.
didn't answer your question? Contact us.
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I'm not receiving emails from craigslist, e.g. confirmation emails
- common places to check for missing emails
- make sure to double check your spam or junk mail folder.
- contact your email administrator if all else fails.
didn't answer your question? Contact us.
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I need help with my craigslist account
- general info about craigslist accounts
- my account is currently blocked or on hold. Contact us for assistance.
- to change the email associated with your account, login and go to your account settings tab.
- strange posts in your account? You may have been phished. Please change your craigslist and email account passwords ASAP.
didn't answer your question? Contact us.
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I am having trouble locating my post
- please note it may take 30 minutes or longer for new posts to appear.
- learn more about finding your post in the listings.
didn't answer your question? Contact us.
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I am having some other issue with my craigslist posts or account
check the craigslist help pages or the craigslist help forum for further assistance.
didn't answer your question? Contact us.
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paid postings
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Paid Job posters
- paid job posting fees and post lifespans
- please note it may take 30 minutes or longer for new posts to appear.
- seeing old version of post, or edits not reflected? Try refreshing.
- visit our paid job FAQ
- if you're not receiving emails from craigslist, e.g. confirmation emails:
- common places to check for missing emails.
- make sure to double check your spam or junk mail folder.
- contact your email administrator if all else fails.
- credit card, invoices, payments, other billing inquiries? Contact billing dept.
- how to edit your post or change the category
- how to change the reply-to e-mail address for your post
- posts cannot be moved between major city sites. Contact us for assistance.
didn't answer your question? Contact us.
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Paid Apartments posters
- paid housing posting fees and post lifespans
- please note it may take 30 minutes or longer for new posts to appear.
- seeing old version of post, or edits not reflected? Try refreshing.
- credit card, invoices, payments, other billing inquiries? Contact billing dept.
didn't answer your question? Contact us.
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Vehicle By Dealer posters
- for sale by dealer posting fees and post lifespans
- visit our vehicle by dealer FAQ
- please note it may take 30 minutes or longer for new posts to appear.
- seeing old version of post, or edits not reflected? Try refreshing.
- credit card, invoices, payments, other billing inquiries? Contact billing dept.
didn't answer your question? Contact us.
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Vehicle By Owner posters
- for sale by owner posting fees and post lifespans
- visit our vehicle by owner FAQ
- please note it may take 30 minutes or longer for new posts to appear.
- seeing old version of post, or edits not reflected? Try refreshing.
- credit card, invoices, payments, other billing inquiries? Contact billing dept.
didn't answer your question? Contact us.
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Gig posters
- gig posting fees and post lifespans
- please note it may take 30 minutes or longer for new posts to appear.
- seeing old version of post, or edits not reflected? Try refreshing.
- credit card, invoices, payments, other billing inquiries? Contact billing dept.
didn't answer your question? Contact us.
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Service posters
- service posting fees and post lifespans
- please note it may take 30 minutes or longer for new posts to appear.
- seeing old version of post, or edits not reflected? Try refreshing.
- credit card, invoices, payments, other billing inquiries? Contact billing dept.
didn't answer your question? Contact us.
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Credit Card, Invoices, Payments, and other Billing Inquiries
Contact billing dept.
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scams, spam, flagging
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I'm receiving harassing e-mails from someone
if you receive harassing emails, flag them using the links provided.
to report the emails, Contact us.
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Someone is spamming or overposting on craigslist
spamming and overposting are prohibited, please flag.
to report spam, Contact us.
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I encountered a fraudulent posting or a scam on craigslist
- learn how to identify and avoid common types of scams.
- use the "prohibited" link at the top of each posting to flag fraudulent posts and scams
- more about flagging
to report a scam, Contact us.
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I need to report posts that are prohibited, or violate the TOU
please flag posts you believe are prohibited, or violate the TOU.
to report a violation, Contact us.
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I want to report forum posts that are offensive, prohibited, or violate the TOU
- please flag posts you believe are prohibited or violate the TOU.
- please don't feed the trolls, flag them instead.
to report a forum issue, Contact us.
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I received a suspicious email
- it may be a phishing attempt to steal your account information. Do not click on the links in the email.
- to check your account or posts, go to craigslist.org and log in to your account. Ignore warning emails about your account / posts, they are not from craigslist.
- if you think you may have given out your account information, please change your password as soon as possible.
- if you received a message with a malicious link, please send us the link; if possible, include the full headers of the message.
to report the suspicious emails, Contact us.
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I received a call/email from someone asking for my code
- scammers may try to use your phone to verify their account. Do not disclose your code!
- if you have given your code to someone, please contact us.
Contact us about phone verification issues.
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I accidentally flagged a craigslist post or response
thank you for your concern, but there is no need to report this.
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My post was flagged off incorrectly
- learn more about flags and community moderation.
- for assistance with a flagged post, visit the flag help forum.
- please review the CL prohibited list and terms of use.
to report flagging abuse, Contact us.
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phone verification
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My phone number is already associated with an account
- you may have used your phone already to verify an account. If you do not recall, please try logging in with an alternate email address.
- delinking phone numbers from accounts is in craigslist's sole discretion.
Contact us about phone verification issues.
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I do not have or cannot answer my phone
- phone verification is not available for numbers outside the US, Canada, Australia, and the UK.
- if you entered the wrong phone number, wait five minutes, then select "try again".
- please note:
- you may only try to verify a number once every five minutes.
- you may only try to enter the code five times.
- you may only try three phone numbers per account per twelve hours.
- you may only receive three codes per account per twelve hours.
Contact us about phone verification issues.
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I entered my number but have not received a code
- phone verification calls or messages may take up to five minutes to arrive.
- phone verification is not available for numbers outside the US, Canada, Australia, and the UK.
- phone verification is not available for some pre-paid mobile or non-fixed VOIP numbers.
If you have waited five minutes and still not received a code, contact us about phone verification issues.
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I gave someone else my code
- scammers may try to use your phone to verify their account. Do not disclose your code!
- if you have given your code to someone, please contact us.
Contact us about phone verification issues.
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I did not hear the code / the text has too many digits
- before contacting us, please try to verify your phone number at least once so our system has a record of the attempt.
- text messages are sent from a ten digit phone number; please open the text message to see your code.
Contact us about phone verification issues.
My phone number is posted on craigslist
- please provide as much information as possible.
- the post ID number is the most important.
- check the bottom of the post for the 10 digit ID number:
- if you are unsure which post your personal information is in, please ask the next person who contacts you for the post ID
- check the bottom of the post for the 10 digit ID number:
- make sure to include the posted phone number, including area code.
- include as much information as possible, including:
- keywords that might appear in the text of the ad(s)
- craigslist city and category in which the post appears
- date/time the phone number seems to have been posted
Contact us regarding your posted phone number.
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personal harassment
My phone number is posted on craigslist
- please provide as much information as possible.
- the post ID number is the most important.
- check the bottom of the post for the 10 digit ID number:
- if you are unsure which post your personal information is in, please ask the next person who contacts you for the post ID
- check the bottom of the post for the 10 digit ID number:
- make sure to include the posted phone number, including area code.
- include as much information as possible, including:
- keywords that might appear in the text of the ad(s)
- craigslist city and category in which the post appears
- date/time the phone number seems to have been posted
- if you are unsure which post your personal information is in, please ask the next person who contacts you
Contact us regarding your posted phone number.
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My address is posted on craigslist
- please provide as much information as possible.
- the post ID number is the most important.
- check the bottom of the post for the 10 digit ID number:
- if you are unsure which post your personal information is in, please ask the next person who contacts you for the post ID
- check the bottom of the post for the 10 digit ID number:
- make sure to include the full address that is posted on craigslist.
- include as much information as possible, including:
- keywords that might appear in the text of the ad(s)
- craigslist city and category in which the post appears
- date/time the address seems to have been posted
- if you are unsure which post your personal information is in, please ask the next person who contacts you
Contact us regarding your incorrectly posted address.
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Other personal information (name, image, business details) is posted on craigslist
- please provide as much information as possible.
- the post ID number is the most important.
- check the bottom of the post for the 10 digit ID number:
- if you are unsure which post your personal information is in, please ask the next person who contacts you for the post ID
- check the bottom of the post for the 10 digit ID number:
- make sure to include the full address that is posted on craigslist.
- include as much information as possible, including:
- keywords that might appear in the text of the ad(s)
- craigslist city and category in which the post appears
- date/time the information seems to have been posted
- if you are unsure which post your personal information is in, please ask the next person who contacts you
Contact us regarding your personal information.
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suggestions / feedback
visit the feedback forum or Contact us.
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Contact us with press or media inquiries.
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law enforcement, legal
Contact us regarding law enforcement inquiries.
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security
I need help with:
- being charged for a paid ad I didn't purchase
- a scam/fraudulent post or email
- a hacked account / I can't log in / phishing
- an unknown ad posted under my account
- my personal information in an ad
- malware/virus/trojan
I found a:
- cross site scripting (XSS)
- cross site request forgery (CSRF)
- remote code execution (RCE) or
- similar site bug?
send a report
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download or delete my data
Download my data
- The California Consumer Privacy Act (CCPA) allows consumers the right to be provided their personal data.
- To submit a request to download your personal data click here.
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Delete my data
- The California Consumer Privacy Act (CCPA) allows consumers the right to delete their personal data.
- To submit a request to delete your personal data click here.
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